07852 219699 | hello@resultscommunications.co.uk

Latest Updates


Is your device Adobe-ready?

Feedback Forms prepared for our community consultations are designed to be interactive, so you have the choice over how you complete the form, and whether you choose to keep an electronic or printed copy of the comments you provide to us.

We are aware that not all of Apple's devices are set to allow users to fill and sign Adobe PDF documents, but this will not prevent you from providing feedback.

Apple has made available a downloadable app to enable anyone using one of their devices the ability to fill, sign and send electronically documents. For more information click here .

If you prefer, you can also provide feedback without completing the feedback form provided - simply navigate to our Contact us page and complete the form.

Ambitious and visionary, or delayed by an unwillingness to engage?

Do as we say, but don't be surprised if we don't do it... This month, in our Northern Insight column,
we ask why not engaging is not an option for planning applicants...


Stakeholder Engagement - so much more than a box-ticking exercise...

This month, in our Northern Insight column we explore why stakeholder engagement
- done properly - is much more than just a box-ticking exercise...

New Year ; New Beginnings. Or will it be the smaller changes that will bring the biggest results?

This year sees Results Communications partner with Northern Insight magazine,
providing a regular monthly column. In our first share, we ask what does 2017 have in store?

How can I engage my audience?

The secret to successful engagement is the route you choose to reach those you want to involve.

We’ve been long-term advocates of the benefits of both offline and online forums, and happily pick up traditional and new-media methods according to the project and groups we are engaging on behalf of our clients.

Engagement, or public participation, as it was known until about six years ago, is about much more than setting up an exhibition in a community centre and wondering how many people will turn up. It’s also beyond technology. For us at Results Communications, it’s about choosing the right platform or method, to target the group or groups you are reaching out to, to ensure they have the opportunity to engage back.

Engagement is not a single-direction conversation. Nor is it two-way.

True, effective, engagement has to be multi-directional.

It has to be led by strategic objectives, with management processes in place to ensure that not only are your messages clear, concise and consistent, but they are actually being heard. There’s no point talking into a microphone if the faders are turned off is there?

So to answer the question, how do I engage my audience? , we would suggest a number of answers, but at their core are these principles:

1 Identify your audience(s)
2 Understand their concerns and priorities
3 Develop your messages
4 Identify how to reach your audience(s)
5 Establish strategy and the methods you need to use
6 Develop tactics and protocols
7 Listen to your audience(s)
8 Communicate with your audience(s)
9 Don’t wait for your community to come to you; be where they already are

10 Create an opportunity they want to be involved in
To summarise, good practice in engagement leads to good engagement outcomes. Good practice comes from sound thinking, from establishing a methodology, a strategy, tactics and protocols. Most important, it’s about what you do on a day-to-day basis. It’s no good having all of the above in place if you don’t actually practise what you preach.

What is engagement?

So, what is engagement?

We’ve asked ourselves many times and have come to the conclusion that there’s no simple answer.

It’s identifying. It’s including. It’s involving. It’s meeting. It’s talking. It’s listening. It’s knowing that your next encounter is likely to be with someone who disagrees with the reason for engaging with them in the first place. Engagement is really whatever the person you are engaging wants it to be, and it depends on context.

According to the Oxford Dictionary, it is:

n. 1 the act or state of engaging or being engaged. 2 an appointment with another person. 3 a betrothal. 4 an encounter between hostile forces. 5 a moral commitment.
For Results Communications, engagement is a combination of all of the above – and more. Traditionally ‘engagement’ has been a box-ticking exercise for many. The ability to say ‘we told them what we want to do’. But for us, it’s not about telling your stakeholders what you want to do; it’s about showing them what you hope to do and finding out their views. Listening to their fears about how it may impact on how they live, where they go and what they do. Working through your plans and their concerns to see if there’s another way to achieve what you want while still mitigating their concerns.
So we ask ourselves again, what is engagement?
For Results Communications, it’s involving, communicating, listening, and learning. It’s also about, where possible, tweaking what is planned to recognise the concerns of those who are likely to be impacted by what is planned.
And, in the spirit of involving, communicating and listening, we’d like to hear what you think engagement is. Feel free to let us know…

Planning approval for Yarm Country Club

Proposals to build a multi-million pound new country club in Yarm have been approved by planning officers.

Results Communications managed and delivered the stakeholder engagement for the development, on land off Leven Bank Road. The new country club, spa and vineyards will provide Yarm and surrounding communities with a range of much-needed community and leisure facilities and create around 150 jobs.

There will also be private allotments, an allotment and orchard, and the leisure facility will be run by Tees Active, the not-for-profit company which runs Stockton council’s sports facilities.

The outline proposals to develop the site and deliver a leisure centre including gymnasium / fitness centre, swimming pool and spa, as well as a café and restaurant for daytime and evening dining were considered yesterday.

Consultees welcomed the country club proposals during the public consultation in Yarm in August 2014, having fought to have a swimming pool established in the town for a number of years.

Ruth Shepherd, Consultation Manager and spokesperson for the project said: “Some planning applications can be challenging and take a long time from concept to determination, and this was one of them.

"We had a mixed response during the consultation but the vast majority of people who engaged with us supported the proposals, albeit with concerns about how the traffic would be managed.

"We are delighted that planning officers have seen the merit of this proposal, and that members of the planning committee have supported the application."

​Caption: Artist’s impression of proposed Country Club off Leven Bank Road, Yarm

Redmarshall development allowed following appeal

Results Communications' client Prism Planning is celebrating after securing permission for a village development proposal following an appeal.

Darlington-based Prism Planning lodged the appeal for the proposed development within the grounds of a nursing home after Stockton Council failed to determine the application within the required timescale.

The outline planning application, for a development of four four-to-five-bedroom family homes, within the grounds of The Mains Nursing Home in Redmarshall, was the subject of considerable discussion and negotiation between Prism Planning and Stockton Council, as well as with the local community and statutory stakeholders.

The final proposal took on board concerns about the number of proposed houses and their proximity to water mains, and landscaping, and was revised to meet the requests and advice from Stockton Council.

Despite this, planning officers advised that the application would be heading towards refusal. In an effort to save time for their client, Prism Planning submitted its appeal.

Rod Hepplewhite, Director of Prism Planning, said: “We set out to work with planning officers from the outset, and worked closely with them to revise plans in accordance with officer advice and requests, so it was galling to see the application heading towards a refusal.

“Incredibly, the reason for the recommendation to refuse was based on the site being in an unsustainable location, with limited services and provisions, and requiring occupants to travel to employment, education, retail and recreational uses. Our argument was to the contrary; and that Redmarshall and nearby Carlton should be considered as one settlement when determining planning applications.”

Planning Inspector Paul Singleton visited the site last month, and in his narrative report identified the main issue as being “whether the proposal would constitute sustainable development having regard to the accessibility which future occupiers of the proposed dwellings would have to employment opportunities and essential services”.

Allowing the appeal, Mr Singleton explored the proximity of Redmarshall to Carlton – just 400 metres – and found that the available services within both villages was acceptable, and that the council’s assessment of the sustainability of the village was too narrow and did not have proper regard to the guidance within the National Planning Policy Framework which states that where there are groups of smaller settlements, development in one village may support services in a village nearby.Mr Hepplewhite added: “During our pre-application discussions it had become clear that the council had a closed mind to our arguments; submitting the appeal was the only sensible option.

“We were delighted that the Planning Inspector accepted the strength of our case to the extent that he agreed with us on every relevant planning issue. Of particular note was that he agreed with us that Redmarshall and Carlton should be considered as a single entity for planning purposes.”

Work will now commence to develop the details of the proposal, all of which were reserved with the exception of access arrangements.
ENDS | 070316

Proposals for new neighbourhood in Warrington to go on display

Exciting plans for a new residential neighbourhood of up to 1,200 new homes in Warrington are to be unveiled.

The proposal includes a comprehensive vision for a proposed new neighbourhood at Peel Hall.

Outline plans will go on display next weekend, and will reveal how the site, which sits south of the M62, will be transformed over 15 years through a phased masterplan.Proposals include up to 1,200 much-needed, high quality and affordable starter homes to the area, along with employment, a local centre and community support facilities to the area.
Investment will also be targeted to the local community, with a range of open space for active sports and areas for informal use being created.

The development proposals are being brought forward by Satnam and will deliver a mix of housing types and sizes, including family homes and affordable and starter homes for first-time buyers trying to get a foot on the housing ladder or key workers such as nurses and teachers.
Significant investment in the community will see new and improved facilities at Windermere Avenue as well as a range of other initiatives to benefit other stakeholders in the area.
The scheme has been designed to be in keeping with the existing character and to respond to identified needs of the area.
Ruth Shepherd, consultation manager and spokeswoman for the project, said: “We are aware the proposals brought forward in 2012 received a mixed reaction, and since then a lot of work has been done behind the scenes to respond to concerns and suggestions made at the time.
“While this proposal includes more homes, the development is comprehensive and will enable local residents and business owners as well as other interested parties to make an informed decision based on a whole masterplan rather than just a part of the vision.

“We are keen to hear from as many people as possible and would encourage those who can attend to come along and see the proposals and vision, and let us know what they think.”The proposals will be on display at The Church of the Resurrection and St Bridget, St Bridget’s Close, Fearnhead, Warrington, WA2 0EW between 11.30am and 5pm on Saturday 23 January. Members of the project team will be on hand to answer questions about the scheme.

Feedback forms will be provided at the event so you can tell us what you think about the proposals, as well as make additional suggestions for the development. Anyone unable to attend can view the proposals and provide feedback online via www.resultscommunications.co.uk/consultations.aspx from 10am the following morning.


Get In Touch

Call: 07852 219699
Email: hello@resultscommunications.co.uk